RealPeru Policies and Procedures

We take your personal privacy and financial security extremely seriously here at Real Peru and so we have the following procedures and policies in place to ensure our compliance with all applicable legislation and, most importantly, to satisfy you that you are in safe hands. A full set of our terms and conditions is also supplied with all holidays booked with RealPeru.

Personal Information and Privacy Policy

This means information like your name, contact details, travel preferences or special needs/disabilities/dietary requirements that you supply to us or is supplied to us, including any information about other persons on your booking relating to the same. For the purposes of this policy, this is referred to as ("your information"). Your information is collected when you request information from us, contact us (and vice versa) or make a booking with us. You are responsible for ensuring that other members of your party are aware of the content of our Privacy Policy and consent to your acting on their behalf in all your dealings with us.We will update your information whenever we get the opportunity to keep it current, accurate and complete. You have the right to ask at any time in writing for a copy of the information we hold about you (for which we may charge a fee) and to correct any inaccuracies in your information. We may disclose your information to our operators in Peru (eg, hoteliers, national park agencies, etc.) for the purpose of providing you with our services. Only information necessary for this purpose will be disclosed to them and such information will ONLY be disclosed to the relevant parties. For example, the government in Peru require copies of your passport to secure an Inca Trail permit so this data would be provided. For entrance to the Manu Biosphere Reserve Zone, only a passport number is required; in this case, the number only would be supplied. We do not disclose any of your information to any third parties not immediately related to your holiday, either before, during or after your holiday.

Internet Privacy Policy

We also undertake not to send you 'spam' email either before, during or after your holiday although we will usually send you a 'welcome home' email to thank you for your custom and to give you an opportunity to provide us with feedback.

In the interests of your privacy, www.therealPeru.co.uk and www.therealPeru.com do not store any of your personal information, either in cookie form or in a database.

Your Financial Security

All the flights and flight-inclusive holidays on this website are financially protected by the ATOL scheme. When you pay you will be supplied with an ATOL Certificate. Please ask for it and check to ensure that everything you booked (flights, hotels and other services) is listed on it. Please see our booking conditions for further information or for more information about financial protection and the ATOL Certificate go to: www.atol.org.uk/ATOLCertificate

ATOL Protected RealWorld Partnership LLP | Tel/Fax: 0113 262 5329 | Registered in England No. OC388038
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